About Integrated Life Skills
While we are unique in the world of consultation for healthcare teams, and particularly for cardiac teams, we are also experienced in coaching and consultation for professionals or organizations struggling with relationship skills, conflict, teamwork challenges or symptoms of burnout. We bring over 40 years of experience and knowledge that includes understanding the context of the practice of cardiac care (as well as for many other healthcare professions) in both academic and private settings. We are nationally recognized experts who have studied, published and taught techniques for improving teamwork, leadership skills, and communication / relationship skills as they relate to managing conflict in the workplace. We are also trained in helping individuals improve their relationships with self (helping to create resilience to burnout and stress), as well as their connections with others (resulting in better ways to provide feedback, manage conflict and create more authentic and fulfilling relationships). We have experience working with healthcare professionals across the spectrum of care (including nurses, physicians, administrators and other healthcare professionals) providing education, coaching, and training for change management or for personal or team growth and development. Between us, we bring BOTH understanding of your “context” as well as experience and training in consulting, in coaching and in helping individuals become better resourced to manage life’s demands.
Dr. Jamie Dickey Ungerleider
Dr. Jamie Dickey Ungerleider grew up in Laurel, Mississippi. She received her PhD in Educational Psychology from the University of Mississippi (UM) in 2001, a MSW from Tulane University in 1991 and a MA in Counseling in 1977 (UM). She has spent over 40 years as a teacher, a coach and a consultant for individuals and teams, helping them learn emerging concepts (as mandated by the Institute of Medicine—now the National Academy of Medicine) in teamwork, interpersonal communication and relationship skills, professionalism, conflict management and personal choice related to creating resilience from burnout and for establishing physical, emotional and mental wellness. Her work in these areas has helped her to guide important changes for clients that have translated into more effective business practices and more fulfilling life experiences. She is the author of numerous articles and book chapters on team-work, personal and occupational wellness, leadership, adult learning and conflict management. She has also been an invited speaker for numerous national and international meetings. Since 2001, she has worked for academic medical centers (Oregon Health & Sciences University—Portland, Oregon and Wake Forest University School of Medicine—Winston Salem, North Carolina) and as an associate professor of psychiatry and director of Wellness for faculty, residents, students and professional staff. She also served as a consultant and coach for the pediatric residency training programs at Case Western Reserve University –Cleveland, Ohio and at Driscoll Children’s Hospital—Corpus Christi, Texas. She has served as a member of the task force for Professionalism for the American College of Surgeons as well as a board member for Satir Global.
Dr. Ross Ungerleider
Dr. Ross Ungerleider grew up in Glencoe, Illinois. He attended Wesleyan University (Middletown, Connecticut) where he graduated with Highest Honors and a major in English. He then completed medical school at Rush Medical College in Chicago, Illinois (where he was elected to membership in AOA as a junior). He received his surgical training at Duke University Medical Center (Durham, North Carolina) where he remained on the faculty for 15 years, rising to the level of tenured professor and became a nationally recognized leader in pediatric cardiac surgery. Over the course of his career, he has been a professor, CT surgery chair, program director and vice chairman for education (for a department of surgery), helping to build children’s heart programs and teach leadership, teamwork, and interpersonal and communication skills at each organization. He is the author of over 300 peer-reviewed scientific papers and book chapters as well as the lead editor of one of the major textbooks in the field. He has been named to America’s Best Doctors, Cambridge’s Who’s Who, Castle Connolly’s Top Doctors (receiving their distinction as being in the top 1% nationally in his specialty) and by Good Housekeeping as one of the best pediatric cardiac surgeons in the U.S. In 2000, he was the recipient of the James Carreras International Humanitarian Award for his work performing heart surgery on children in undeveloped nations. His contributions have been highlighted on national television shows (CNN, 700 club, Learning Channel, Discovery Channel) and he has been invited to give commencement addresses at both the high school and university level. His leadership training and skills led to his election to the presidency of the Southern Thoracic Surgery Association (2006), and he was voted the Physician Leader of the Year by his business school classmates in the University of Tennessee PEMBA program (2006). He has spent over two decades training in personal and relationship skills and is a certified (ICF) Presence-Based Coach. He has had extensive training in leadership development, conflict management, relationship and communication skills and change management.